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Secure your peace of mind on the road by scheduling an appointment for our reliable and efficient roadside assistance services. Get assistance when you need it most.
Frequently Asked Questions
Answers To Common Questions
What areas do you provide roadside assistance in?
At MS Towing, we proudly offer our reliable roadside assistance services throughout the Greater Vancouver Area. Our coverage includes, but is not limited to, the following areas:
Vancouver: From downtown to the suburbs, we cover all neighborhoods in Vancouver.
Burnaby: Comprehensive service across all parts of Burnaby.
Richmond: Including Steveston, Broadmoor, and the surrounding areas.
Surrey: From Whalley to Newton, and everywhere in between.
Coquitlam: We cover all parts of Coquitlam, including Maillardville and Burquitlam.
Delta: Including North Delta, Ladner, and Tsawwassen.
New Westminster: Full coverage throughout New Westminster.
Langley: Both Langley City and the Township of Langley are within our service area.
North Vancouver: We serve both the City and District of North Vancouver.
West Vancouver: Comprehensive roadside assistance across West Vancouver.
If you’re in need of roadside assistance and you’re within these areas, give us a call at any time. We’re here to help 24/7.
What types of vehicles can you tow?
MS Towing is equipped to handle a wide range of vehicles, including:
Cars and SUVs
Motorcycles
Trucks and Vans
RVs and Motorhomes
Heavy-Duty Vehicles
Luxury and Classic Cars
No matter the type of vehicle, our team has the expertise and equipment to tow it safely and efficiently.
How long will it take for a tow truck to reach me?
Our goal is to provide the fastest response times possible. Depending on your location and traffic conditions, our average arrival time is typically within 30 minutes to an hour. We understand the urgency of your situation and strive to reach you as quickly as possible.
Do you offer long-distance towing?
Yes, we provide long-distance towing services. Whether you need to transport your vehicle to another city or across the province, our team is equipped to handle long-distance tows safely and efficiently. Contact us for a quote and to arrange your long-distance tow.
What should I do while waiting for the tow truck?
While waiting for our tow truck to arrive, please ensure your safety by following these steps:
Move to Safety: If possible, move your vehicle to a safe location, away from traffic.
Turn on Hazard Lights: Keep your hazard lights on to alert other drivers.
Stay Inside Your Vehicle: If it’s safe, remain inside your vehicle until help arrives.
Have Your Information Ready: Prepare your identification, vehicle registration, and any other relevant information for our tow truck operator.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:
Cash
Credit Cards (Visa, MasterCard, American Express)
Debit Cards
Mobile Payment Options (Apple Pay, Google Pay)
Our goal is to make the payment process as smooth and straightforward as possible.
Can you help if I’m locked out of my car?
Yes, we offer lockout services as part of our roadside assistance package. If you’ve locked your keys inside your car, our skilled technicians can help you regain access quickly and without causing damage to your vehicle.
Is your service available 24/7?
Absolutely. MS Towing operates 24 hours a day, 7 days a week. We understand that emergencies can happen at any time, and we are always ready to assist you, no matter when you need us.
How can I contact you for service?
You can reach us for immediate assistance by calling our 24/7 hotline at 7785226150. Alternatively, you can fill out the contact form on our website or send us an email at [email protected], and we’ll get back to you promptly.